Frequently Asked Questions (FAQs)
1. Order Processing & Shipping
Q: How long does order processing take?
A: Orders are processed within 2-3 business days (may extend to 3-5 days during holidays).
Q: What shipping options are available?
A:
Standard Shipping: 7–12 business days (free over $49).
Express Shipping: 3–5 business days ($14.99 fee).
Delivery times vary by location.
Q: Do you ship internationally?
A: Yes! International shipping costs and delivery times depend on the destination. Customs fees/taxes are the customer’s responsibility.
2. Tracking & Order Issues
Q: How do I track my order?
A: You’ll receive a tracking number via email once shipped. Track it on the carrier’s website.
Q: What if my package is lost/damaged?
A: Contact us immediately at runeasily@outlook.com with your order number and photos. We’ll resolve it ASAP!
Q: Can I cancel/edit my order?
A: Requests within 24 hours of purchase may be accommodated. Email us or use live chat.
3. Returns & Quality
Q: What’s your return policy?
A:
Returns accepted within 30 days for unworn, tagged shoes in original packaging.
See our full Return Policy.
Q: How do you ensure shoe quality?
A: Every pair undergoes strict inspections for materials, stitching, and comfort before shipping.
4. Ethical & Sustainable Practices
Q: Are your products ethically made and sustainable?
A: At buybuytik, we're committed to responsible manufacturing:
Ethical Labor: We partner with factories that ensure fair wages and safe working conditions.
Sustainable Materials: Many styles use recycled fabrics, organic cotton, or water-based adhesives.
Eco-Friendly Packaging: Our boxes are made from recycled materials and are 100% biodegradable.
Carbon Neutral Shipping: We offset emissions for all orders through verified programs.
Learn more in our Sustainability Pledge.
5. Payments & Support
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Amex, PayPal, and Shopify-secured payments.
Q: How do I contact customer service?
A:
Email: buybuytik@outlook.com (reply within 24h).
Live Chat: Click the icon on our website (Mon–Fri, 9AM–6PM EST).
Thank you for choosing buybuytik! Walk in style with confidence.